Shipping Information
Shipping Information
At Smooth Strands, we are proud to offer FREE shipping on all orders!
Order Processing Times
Please allow 1-3 business days for us to process and dispatch your order after it is placed. An order is considered dispatched when it has been handed off to the shipping carrier and is in transit to your address. During peak seasons or holidays, processing times may extend to up to 7 business days.
Estimated Shipping Times
Delivery times depend on your location and the shipping carrier. Below are our estimated delivery times:
🇺🇸United States: (4-7 Business Days)
Please note that during busy periods, holidays, or due to customs, shipping times may vary. These factors, unfortunately, are beyond our control.
Order Changes & Accurate Shipping Details
It is the customer’s responsibility to ensure shipping details are accurate at checkout. Incomplete or incorrect information may delay processing or result in order cancellation.
If our system flags an address issue, we will contact you within 3 business days for verification. If no response is received, we may cancel the order.
For any errors in your shipping details, please email us at hello@smoothstrands.com within 24 hours of placing your order. While we’ll do our best to assist, changes after this time cannot be guaranteed.
Delayed Delivery
At Smooth Strands, we strive to ship your order promptly, but delays may occur due to:
- Courier disruptions (e.g., weather, transportation issues)
- Customs inspections (for international orders)
- Product availability or address verification issues
While we are not liable for external delays, we’ll keep you informed and work to resolve any issues.
Lost or Stolen Packages
If your package is lost or stolen, contact us at hello@smoothstrands.com, and we’ll assist as much as possible.
We recommend reaching out to the courier to file a claim. We can also contact the courier on your behalf to provide updates. Note that lost or stolen packages are not covered under our refund policy but may qualify for a replacement depending on the situation.
Shipping Policy Updates
Smooth Strands reserves the right to modify this policy at any time without prior notice. By purchasing from us, you agree to the terms of the current Shipping Policy.
If you have any questions, don’t hesitate to contact us at hello@smoothstrands.com.